Return Goods Policy

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» Wholesaler/Distributor
» Hospital/Home Health Care

Wholesaler/Distributor (effective April 2009)

Authorization:
All American Regent returns must be processed through the American Regent Returns Department. All returns must be accompanied by an authorization form and return authorization number. Any returns made to American Regent without approval will not be accepted and will be returned to the sender at their expense.

Policy:
Seventy-five percent (75%) credit will be issued on all American Regent products that are returned shortdated with no more than 6 months expiration dating remaining. Expired and overstocked product will be subject to 50% credit when the products are returned to American Regent within 3 months after their date of expiration or with more than 6 months expiration date remaining. American Regent will not issue credit on returns beyond 3 months of the date of expiration. Merchandise sold to Distributors or Retail Pharmacies is considered a final sale and no returns will be accepted or credit issued, except where required by law. Any discounts applied on the original purchase will be deducted from any credit issued.

Credit Will Be Refused on:

Packages that have been opened, partially used, marked, coded, stamped, or disfigured in any way.
Products that have not been stored according to label instructions.
Products that have been damaged by smoke, fire, or water, or those which have been involved in a bankruptcy sale.
Acetylcysteine Solution, USP
Atropine Sulfate Injection, USP
Bretylium Tosylate Injection, USP
Caffeine Citrate Injection, USP
Ceftriaxone for Injection, USP
Chromic Chloride Injection, USP
Dexamethasone Sodium Phosphate Injection, USP
Dexferrum® (Iron Dextran Injection, USP)
Droperidol Injection, USP
Furosemide Injection, USP
Hydralazine HCl Injection, USP
Hydroxyzine HCl Injection, USP
Ketorolac Tromethamine Injection, USP
Levocarnitine Injection, USP
Methyldopate HCl Injection, USP
Neostigmine Methylsulfate Injection, USP
Sodium Bicarbonate Injection, USP
Sodium Thiosulfate Injection, USP
Venofer^®(Iron Sucrose Injection, USP)
Products noted on invoice as “non-returnable.”
Products not returned within 30 days of authorization.
Unauthorized returns.
Distributor and Retail Pharmacy returns, except where required by law.
No returns will be accepted from third parties.
Any product returns from hospitals, health care entities or charitable organizations in violation of the Prescription Drug Marketing Act of 1987.

Procedure for Returning Items:

Return goods authorization numbers must be obtained by phoning American Regent Return Goods Department. Returns will not be processed without the name and address of the returning party, the product name and NDC number, the lot number(s), the quantity to be returned, the date of the return, and the reason for return.
Once the return authorization number has been received, enclose a packing list in the shipping carton and ship to: American Regent, Inc., at 26 Precision Drive, Shirley, New York 11967 with the authorization number clearly visible on the outside of the package(s). Federal law prohibits our representatives from transporting legend products between accounts or picking up returns.

Terms of Return:
Credit will be allowed toward future purchases of any American Regent products. Credits for return goods are only valid for one year from the date of issuance.

Company Disclaimers:
Returns are subject to inspection and acceptance by American Regent and may not be claimed as an offset against outstanding invoices until a credit memo is issued. American Regent reserves the right to destroy product and refuse credit if products are returned outside the above procedures. This Return Goods Policy is subject to immediate revision at any time, without notice, solely at American Regent's discretion.

Transportation Charges:
Prepaid by customer except when American Regent is in error. No collect shipments will be accepted unless previously authorized by American Regent.

Additional Comments:
Material damaged in transit and shortage claims must be reported to American Regent within five (5) working days of receipt and noted to carrier on the receiving documents. Damaged material should be left in original cartons for inspection. Concealed damage or loss must be inspected by the carrier within fifteen (15) days after delivery and carrier’s report must be forwarded to American Regent prior to approval. American Regent reserves the right to have a local representative inspect the damaged goods.

WHOLESALERS ARE NOT AUTHORIZED TO ACCEPT RETURNS OF AMERICAN REGENT PRODUCTS.

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Hospital/Home Health Care (effective April 2009)

Authorization:
All American Regent returns must be processed through the American Regent Return Goods Department. All returns must be accompanied by an authorization form and return authorization number. Any returns made to American Regent without approval will not be accepted and will be returned to the sender at their expense.

Policy:
Seventy-five percent (75%) credit will be issued to all non-expired American Regent products when these products are returned to American Regent. Products that are expired are subject to no credit.

The amount of credit issued for returned product will be calculated at the lowest contract price unless an original invoice accompanies the return.
Expired product is not eligible for credit, except where required by law.
Returns totaling $50.00 or less are subject to no credit.
In date merchandise may only be returned if it is in full shelf pack quantities. No partial packages may be returned. The integrity of the shelf pack may not be compromised.
No returns will be accepted from third parties. All return requests must originate from the origin of purchase.
Any discounts applied on the original purchase will be deducted from any credit issued.